Sign in to bid and sell on PokéStock.
Enter the email on your account and we'll send you a link to set a new password.
Before you continue, please confirm you've reviewed and accept our policies.
If you do not wish to accept, you can log out and your account will remain inactive until consent is provided.
⚠️ PLACEHOLDER — This template needs to be reviewed by legal counsel and replaced with finalised terms before public launch.
Last updated: [DATE TBD]
By creating an account or using PokéStock Live ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
PokéStock Live is a real-time auction platform connecting independent sellers with buyers of collectibles. The platform facilitates bidding and payment processing but is not a party to the underlying sales contract.
You must be at least 18 years old. You are responsible for the security of your account credentials. One account per person.
All bids are binding. Winning bids result in an automatic charge to your saved payment method. Sellers are responsible for accurate item descriptions, shipping, and customer service.
The platform charges sellers a 5.5% commission on the bid amount (excluding shipping). Fees are subject to change with notice.
No counterfeit items, harassment, market manipulation (shill bidding), bid retraction, or scripted/automated bidding. Violations may result in timeout, ban, or transaction reversal.
Refunds are handled by the seller in the first instance; the platform may intervene at its discretion. [TODO: detail dispute escalation process and timeframes per Portuguese consumer law.]
[TODO: standard limitation of liability clause, reviewed for compliance with Portuguese/EU consumer protection law — note that consumer rights cannot be contractually waived under EU law.]
These Terms are governed by the laws of Portugal. Disputes shall be resolved in the courts of [TBD], without prejudice to mandatory consumer protection provisions.
[TODO: insert legal entity name, registered address, contact email.]
⚠️ PLACEHOLDER — This template needs to be reviewed by a data-protection professional (ideally with GDPR expertise) and replaced before public launch.
Last updated: [DATE TBD]
[TODO: insert legal entity name, registered address, contact email, and DPO contact if applicable.]
Account data (username, email, hashed password). Profile data (name, shipping address, phone) when you provide it. Transaction data (bids placed, items won, payment intent IDs — note: no card numbers are stored, those are held by Stripe). Connection metadata (IP address, timestamps) for security and abuse prevention.
Performance of the contract (Art. 6(1)(b) GDPR) for account, auction, and payment data. Legitimate interest (Art. 6(1)(f)) for fraud and abuse prevention.
Stripe (payments, EU + US). Google OAuth and Twitch OAuth if you choose those login methods. Twitch and YouTube for embedded video playback (these set their own cookies when loaded). Hosting provider [TODO].
Account data is kept for the lifetime of your account. Transaction records are kept for [TODO: e.g., 10 years per Portuguese tax law]. Deletion requests are honored within 30 days, subject to legal retention requirements.
Access, rectification, erasure ("right to be forgotten"), restriction, portability, and objection. You may also lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD). To exercise these rights, contact us at [TODO].
We store an authentication token and your username in your browser's local storage (essential). Third-party embeds (Twitch, YouTube, Stripe) may set their own cookies when loaded.
[TODO: specify if any data is transferred outside the EEA, e.g., Stripe processing in the US, and reference applicable safeguards (SCCs, etc.).]
We will notify you of material changes by email and require fresh consent where required.
[TODO: insert contact details for privacy requests.]
| Order # | Notes | Type | Item | Counterparty | Date | Total Paid | Status |
|---|
| User | Type | Reason | Message that led to ban | Banned by | Date |
|---|
| User | Type | Reason | Message that led to ban | Banned by | Date |
|---|
Enter a tracking number so the buyer can follow their package. This is optional — you can leave it blank and just mark as shipped.
Select what you want to refund for this transaction.
How was your experience with ?
Describe the problem clearly. The seller will be notified and can respond directly. You can each exchange up to 5 messages before escalating to admin.